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(And listen to it.)
With Clockwise.MD Survey, it’s all part of the patient journey. With simple SMS surveys and access to real-time data, you have the tools to increase patient loyalty and retention, and improve your clinic’s online presence. Customers using patient satisfaction surveys from Clockwise.MD have increased online reviews by up to five times.
Uncertainty about wait time, place in line, and the perception of unfairness can frustrate your patients and have a negative impact on satisfaction. Don’t lose patients over perception.
Queue meets the challenge for urgent care centers, primary and specialty care providers, labs, emergency departments, and health system by letting patients self-schedule online, know their wait time, anticipate delays, and wait for an appointment where they want.
Up to 92 percent of today’s consumers put their trust in online reviews and 72 percent of patients searching for a new doctor use online reviews as their first step. If you’re not monitoring your brand online, how can you know what these reviews have to say about you—or if anyone is mentioning you at all?
Simple patient satisfaction surveys in Clockwise.MD make it easy to stay on top of your online brand. Here’s how it works: after each visit, patients receive a short text message survey about their experience. Depending on whether a positive or negative response is submitted, patients will either be encouraged to post about their experience online or flagged for immediate follow-up, allowing you to address negative experiences to manage your brand, and your reputation
Customers using Clockwise.MD Survey see an average response rate of 35%, with 75% of patients providing feedback within two hours of discharge.
Get instant feedback via short and sweet text message surveys sent automatically to patients after each visit.
Using real-time data into assess patient satisfaction, you can address issues immediately.
Manage your reputation. Encourage positive reviews and take negative feedback offline.